Cancellation of insurance b4 14 days....

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BlueNev
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Cancellation of insurance b4 14 days....

Post by BlueNev » Thu Apr 27, 2017 3:36 pm

Dear Adrian Fluxes

Is it right that someone who pays for insurance and then sells their vehicle (motorhome) and cancels the policy inside the first 14 days eg 7 days, should receive an offer of £48 after paying £225 by cheque.
After a few minutes an offer of £124.xx was accepted. You then say you paid this money back on a debit card that you kept the details of from 2015. You have been told that this business account was closed in March 2015 but have refused to refund the money in any other way.

How is it that HSBC Bank have confirmed that the refund has not been paid into any account at HSBC and certainly not an account they confirmed as cancelled in 2015?

On another matter why was the 14 day cooling not taken into account when calculating the refund at 7 days.

Mr Wilcock has not even received proof that you have sent the money.

In summary:-
1 - 14 day cooling off period not accounted for. See FSA.
2 - holding and use of Debit Card details without ok from above.
3 - debit card account was cancelled in March 2015
4 - a good customer forced to spend 3 hours in the good company of the hsbc bank manageress in Leigh.

Whilst this is not my gripe, I hope this is a mistake by the people dealing with this particular gentleman and that you will rectify the situation forth with.
Please feel free to contact myself via pm or respond on this thread.

Regards
Neville
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Re: Cancellation of insurance b4 14 days....

Post by Adrian Flux » Thu Apr 27, 2017 4:43 pm

Hi Neville,

Thanks for getting in touch. Due to data protection we are unable to discuss policy details with anyone but the policy holder/persons named on the policy. If you could ask Mr Wilcock to get in touch with us we'd be keen to look into this for him.

Kind Regards
Dan

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BlueNev
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Re: Cancellation of insurance b4 14 days....

Post by BlueNev » Thu Apr 27, 2017 5:18 pm

Hi Dan

I have passed on the message and I am keen to hear how this goes for my friend and your customer of many years.

Many Thanks
Neville
57 231 Winning Blue, Leather+Mio Satnav+B Pillars+Dragon, SS Crest+Strakes+FuelDoor+lockwood grills+DragonBrakeLight+CF Engine Cover+Gold Calipers
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