Just a heads up to everybody,
As a customer of Adrian Flux for about the last 8 years I was horrified to recieve a voicemail recently saying that the insurance policy on my RX8 was about to be cancelled.This was due to the fact that I had not returned some mileage declaration forms which they had not sent me, I might add.Nobody contacted me to discuss the matter .
No apology was given afterwards either,I even sent in a complaint via the e-mail system and got no reply .
My business will be going elsewhere come renewal time,would cancel right now but for the fact that I pay monthly and if I cancelled I would be expected to pay the remainder in a lump sum.
Not the way to treat loyal customers is an understatement.
Regards,Mark.
Not happy with Adrian Flux.
- MARKTHOMASBRAND
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Not happy with Adrian Flux.
Mark's : 2023 Misano Blue BMW M135i XDrive.
Mandy's : 2019 30th Anniversary Mazda MX-5 RF # 1761/3000.
Mandy's : 2019 30th Anniversary Mazda MX-5 RF # 1761/3000.
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- Former Member
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Re: Not happy with Adrian Flux.
Liverpool Victoria have been the best iv been with always very helpful and for every year I get two years no claims.
- nevryn
- Former Member
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- Colour: Galaxy Grey
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Re: Not happy with Adrian Flux.
LV treated us really badly after a claim. They tried to write off my car for much less than it was worth. Managed to get it sorted by doing all the leg work. Even then though when I came to part-ex it for the RX8 it was still flagged as a Cat D and I had to get it reversed. Never going with them again.
I bet that we could come up with good and bad stories for every insurance company out there though.
I bet that we could come up with good and bad stories for every insurance company out there though.
'56 Galaxy Grey PZ with RacingBrake callipers, disks and ET500 pads. No adornments other than a coat of wax.
- MARKTHOMASBRAND
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Re: Not happy with Adrian Flux.
Probably going with Morethan next year, 340 quid fully comp with protected no claims.
My girlfriend has her CTR insured with them,some muppet crashed into it while it was parked and did a runner.The insurance company were very helpful .
My girlfriend has her CTR insured with them,some muppet crashed into it while it was parked and did a runner.The insurance company were very helpful .
Mark's : 2023 Misano Blue BMW M135i XDrive.
Mandy's : 2019 30th Anniversary Mazda MX-5 RF # 1761/3000.
Mandy's : 2019 30th Anniversary Mazda MX-5 RF # 1761/3000.
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- Former Member
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Re: Not happy with Adrian Flux.
Insurance companies are more than happy to take money yet not bother with anything else.
Adrian Flux have had such a poor amount of feedback throughout this site that I think it's fair to say- don't bother with them
Adrian Flux have had such a poor amount of feedback throughout this site that I think it's fair to say- don't bother with them
- MARKTHOMASBRAND
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Re: Not happy with Adrian Flux.
Have paid out roughly 5 grand in premiums with Adrian Flux over the last 8 years and never made a claim and this is how they treat me
Perhaps they'll respond to this post between the hours of 9.00am and 5.30pm
Their working hours are another thing that annoys me,how is someone who works full time ever supposed to contact them.Have tried telephoning on Saturday mornings,what a joke,on hold for 20 mins listening to lame music.
Perhaps they'll respond to this post between the hours of 9.00am and 5.30pm
Their working hours are another thing that annoys me,how is someone who works full time ever supposed to contact them.Have tried telephoning on Saturday mornings,what a joke,on hold for 20 mins listening to lame music.
Mark's : 2023 Misano Blue BMW M135i XDrive.
Mandy's : 2019 30th Anniversary Mazda MX-5 RF # 1761/3000.
Mandy's : 2019 30th Anniversary Mazda MX-5 RF # 1761/3000.
-
- Former Member
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Re: Not happy with Adrian Flux.
This shows where their priorities lie-
Monday to Friday
Quotes - 9.00am - 7.00pm
Customer Service - 9.00am - 5.30pm
Renewals and Change of Vehicle - 9.00am - 5.30pm
Claims department - 9.00am - 5:30pm
Reception - 9.00am - 5.30pm
If a company are willing to stay open for sales rather than customer service then they care only about one thing- income
Avoid
Monday to Friday
Quotes - 9.00am - 7.00pm
Customer Service - 9.00am - 5.30pm
Renewals and Change of Vehicle - 9.00am - 5.30pm
Claims department - 9.00am - 5:30pm
Reception - 9.00am - 5.30pm
If a company are willing to stay open for sales rather than customer service then they care only about one thing- income
Avoid
- TheJackal
- Former Member
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Re: Not happy with Adrian Flux.
Fact - Cheapest quote does not equal best service.
Remember that all you guys with decats or on your parents policy.
Remember that all you guys with decats or on your parents policy.
- HypoThermia
- Forum Moderator
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Re: Not happy with Adrian Flux.
As a complaint has been made in the traders forum I am locking this thread and inviting Adrian Flux to make a statement in response. Please PM me or a moderator/committee member with the statement and it will be posted up on your behalf.
Ian.
Ian.
(Former Chairman, Membership Secretary, and long time Admin)
R3 Aurora Blue Mica - Racing Brake calipers, rotors and steel brake lines - Racing Beat exhaust - TARGA2 sensors - Lockwood grilles - blue LEDs - side and fog light upgrades - window tints - Eibach spacers
And still three gears left...
R3 Aurora Blue Mica - Racing Brake calipers, rotors and steel brake lines - Racing Beat exhaust - TARGA2 sensors - Lockwood grilles - blue LEDs - side and fog light upgrades - window tints - Eibach spacers
And still three gears left...