Announcement: New recall for R3s

[Viperous]

I noticed when I bought my 40th edition that it has an outstanding recall per the DVLA vehicle history - how would I go about finding what the recall is for?

I've contacted my local Mazda dealership to sort this. I assume that given it's a recall all labour/part costs will be covered by the manufacturer and therefore I'll pay nothing? or am I being a chancer

https://www.mazda.co.uk/owners/recalls/

Bit concerning, it's a passenger airbag one! Will get it booked in, cheers!

[Leck3000]

Had my recall done today at Lodge Garage along with the fuel filter. All seems well and good service, just took longer than anticipated.
Vin ends 300661

[brix79]

Have mine booked in next week.

They request it booked in for 2 days. With very low fuel when bringing her in.
Have asked to talk to the senior technician to find out more info.

[warpc0il]

Courtesy car overnight?

[brix79]

I wasn't offered anything, no.

Didn't think to ask tbf. Although I probably should thinking about it now..

[ChrisHolmes]

Have mine booked in next week.

They request it booked in for 2 days. With very low fuel when bringing her in.
Have asked to talk to the senior technician to find out more info.

Ask them how long the job will take, I bet Mazdas warranty time allowed is about three hours max. Absolutely no need to have the car overnight. I think a call to service at Dartford is warranted.

[rotatopotato]

...and I'm still waiting for the call to say the parts have arrived. Of course, the car is now at rotary revs for the next wee while so can't book it in anyway, but I've been waiting since late Feb (and have paid a ripoff amount for a fuel filter to go in at the same time).

[brix79]

Had to cancel recall, as they couldn't take the car with over 1/4 tank of fuel. It was around 3/4 full tbf, but this meant they insisted it couldn't be done in a day.

However, they were also unable to offer me any type of courtesy vehicle (post covid reality apparently), which logistically would be kind of difficult for me without.
So I'm waiting until my fuel is lower before re-booking, and they might be able to complete the work in just 1 day..

[WildMan10]

Interesting. I’ve not had mine done yet. My nearest dealers, Croydon Mazda and TW Whites at Great Bookham, are both 40 mins away in normal traffic, an hour at rush hours. Getting back home by public transport is awkward and taxis will be expensive.

I didn’t want to book until I had a better idea over what people are getting to strengthen my hand over a courtesy car or to insist on a maximum wait time (I’m limited on constructive things to do then).

Does anyone have experience with Croydon or Great Bookham?

[R1DSO]

Interesting. I’ve not had mine done yet. My nearest dealers, Croydon Mazda and TW Whites at Great Bookham, are both 40 mins away in normal traffic, an hour at rush hours. Getting back home by public transport is awkward and taxis will be expensive.

I didn’t want to book until I had a better idea over what people are getting to strengthen my hand over a courtesy car or to insist on a maximum wait time (I’m limited on constructive things to do then).

Does anyone have experience with Croydon or Great Bookham?

TW White & Sons cancelled my appointment after I booked it close to the original recall notice as they couldn't get the parts. I haven't chased them since.

From memory, they were open to supplying a curtesy car if booking far enough in advance. They're pretty local to me, though, so I wasn't going to bother.

[rotatopotato]

The recent replies to this thread remind me that I still haven't heard from Western Mazda Edinburgh - I originally called to book in late feb and was told 6 weeks due to parts shortages

[warpc0il]

as stated above, here viewtopic.php?p=1353137#p1353137

You are entitled to a courtesy car, though you may have to arrange insurance and they can charge if you choose to use their insurance. This has not changed with Covid, regardless of anything they might try on.

That said, my car had the one of the airbags, the front suspension arms and the fuel tank all done within the day and they still gave me a courtesy car.

Their reception made the mistake of ringing and saying "It's ready for collection" when it came out of their workshop, despite me previously making the point that the suspension alignment would have to be outsourced, as they didn't have the kit in-house.

The Service Manager had arranged for the car to be taken to a tyre place with Hunter Laser Alignment, on the same industrial estate, after they'd done their bit.

When we arrived (still with inches of snow on the ground after the blizzard in the morning) the car was sitting outside waiting to be driven to the alignment guys. Therefore we had another 2 hour wait.

This was before the amended instructions were issued, so they had no plans to fill the tank to check for leaks, so we did that immediately we were given the keys, even though the workshop had closed by then and only Sales Reception would still have been open to hand the car back to, if it had leaked.

They were most surprise when we re-appeared from the petrol station and I gave them back the keys to the courtesy car, that I'd reclaimed during our prolonged wait, just in case

[rotatopotato]

The recent replies to this thread remind me that I still haven't heard from Western Mazda Edinburgh - I originally called to book in late feb and was told 6 weeks due to parts shortages

I phoned them up and, yes, the parts are there - but as always seems to be the case with almost every dealership I've ever dealt with, I have to call them to find out when somethings ready, not the other way round. So I've got it booked in for the 18th of next month as it is still away at Rotary Revs.

On the plus side they did happily offer a courtesy car for the day, and noted that "it's been a while so we'll do a health check" - I guess a previous owner must have used them at some point.

[New Duke]

Do you have any source re the courtesy car Dave? From lots of experience with Colchester and Ipswich I expect to ask to be provided with a car only to be told "Nope".

I don't have any other transport to/from a dealer, that's why I own the car. So will only get the recall done if they supply a courtesy car.

It'll also only be done if they commit to completing the recall the same day. There's no reason for them to have the car overnight and I wouldn't trust them to park it securely. Based on previous experience every hour that a car is with a dealer is stressful to me.

If the local dealers don't fill me with confidence then I'll pay for the work to be done at a specialist 'off the books'. It may affect the insurance, but insurance is a scam anyway.

I know I sound grumpy but I'm fed up with getting letters from Mazda telling me how important and urgent the recall is, when their actions on the ground show quite the opposite.

[New Duke]

It's not specific to Mazda and applies to all vehicle recalls in the UK.

Basically if the time taken is longer than you'd reasonably be expected to wait then the dealer has to make alternative transport arrangements for you.

This might mean a taxi, or a lift to your workplace or home (and back), or the use of a courtesy car.

When our Jeep need some recall work, estimated at 4 hours, we were given the choice of a courtesy car or a free minibus to/from the shopping centre in Belfast, so Pauline chose the latter.

Will I get a courtesy car while recall work is carried out?

It depends on the length of time it takes for recall work to be carried. Depending on the fault it could be anything from a five-minute fix to something that takes several hours.

You're entitled to the use of a courtesy car if the recall work is expected to take a long time, but don't expect a dealer to always offer - you may have to be forthright and ask.

If there's a delay on parts needed for the work, there's a chance your car could be off the road for a longer period of time. In this case you will likely be offered a hire car, but it won't necessarily be a like for like match for your car. In this situation we'd suggest complaining to the dealer and manufacturer in question in order to get a car that suits your requirements.

https://www.honestjohn.co.uk/vehicle-re ... -your-car/

[AMH]

So I took my R3 into Lodge Mazda last week to do the recall.

Took some fuel in a can to get it back to MK and then put £100 / 48 liters in (max allowed at BP pay at pump), drove it the short distance home. Had it valeted on the Friday and then went to put it back in the garage. Large fuel leak all over my driveway (Malcolm confirmed it's coming from right under the pump).

Initially Lodge wanted me to drive it back over, which is 20 miles down some very bumpy roads so I said no. They were then going to send someone to pick it up and I asked them to confirm with Mazda that it's safe to drive (more concerned with my car going up in smoke than their driver TBH). Anyway having spoken with Mazda they have said it's not safe to drive to they are going to have to get a hoist recovery truck to keep it flat.

So not ideal. I'll post up the outcome. Hoping they can sort it out this week.

[rotatopotato]

Getting it right isn't rocket science, and it makes you wonder how they can still get it so wrong.

Have you spoken directly to Mazda UK?

Sent from my Samsung using Tapatalk

[AMH]

Getting it right isn't rocket science, and it makes you wonder how they can still get it so wrong.

Have you spoken directly to Mazda UK?

Sent from my Samsung using Tapatalk

I had thought there wasn't an issue with R3s as I hadn't heard of anyone having a leak.

Malcolm advised it wasn't worth speaking directly with Mazda as they would just refer me back to the Dealer. TBF recovering the car is the best solution for me, PITA for then to organise.

[ChrisHolmes]

My son in law works for a Mazda garage and he is doing a lot of fuel pump replacements on MX5s and say the locking rings are a real pain to get tightened correctly unless you read the instructions and don’t assume tight is tight enough.

[ChrisHolmes]

I think that's a fuel leak.

https://photos.app.goo.gl/QFoVo8yZpSziG1HQ9

The Dealer claim it was a faulty part. But it is fixed and coming back this evening with a full tank of fuel.

[qwakers]

FFS!

[Ollie]

"Faulty part." Sounds more like faulty work...

[ChrisHolmes]

Faulty part! Interesting it wasn’t found when they tested for a leak after completing the job.

[ChrisHolmes]

Faulty part! Interesting it wasn’t found when they tested for a leak after completing the job.

They didn't test Chris, Mazda have removed that requirement for R3's. I did know that but in hindsight I should have done what Sean did and found a Dealer that would test.

[ChrisHolmes]

Just for 100% clarity, the dealers ARE required to test/inspect for leaks after the R3 recall work is completed, but NOT by filling the tank.

AMH's case has demonstrated that either:

1. The dealer didn't carry out the check, or
2. The test defined by Mazda UK is insufficient to detect a leak**

I think it has been demonstrated that filling the tank with fuel is a simple and pretty fool-proof check for leaks, but Mazda UK consider it unnecessary. I think AMH might disagree with that view!

**After pushing Mazda UK for sight of the R3 recall procedure, this was emailed to me by Mazda UK in January 2022 for the R3 campaign:

....with regard to the fuel leak check, I can confirm that it is no longer a requirement in the procedure to completely fill the fuel tank post repair. The requirement is to refill the fuel tank with any fuel that was drained prior to repair, and then immediately check for leaks at this stage. Once the battery is re-connected and engine started another check should be carried out to ensure there are no leaks around or near the fuel pump unit. If no leaks are found the technician is then guided to drive the vehicle, where the instruction is to accelerate and stop the vehicle suddenly at low speed five to six times, (in order to create a sloshing effect) or in cases where the fuel level is below ¼ of a tank allow the engine to idle for 15 minutes to check there are no signs of vaporised fuel leaking through the fuel tank unit gasket. The above checks are all completed whilst the rear seat cushion and service hole cover are removed, in order that the tank unit is visible during these checks. Once this fuel leak check is completed the technician is then required to sign the job card stating that the checks has been completed successfully. Therefore although this may sound similar to the instruction initially given in the similar campaign for older models the revised procedure which involves sloshing the fuel around the fuel tank during road-test was found to be a more reliable way in which to test for fuel leakage.

Should a vehicle experience a fuel leak from the fuel pump area directly after the Campaign has been completed, the customer should contact the dealer directly requesting immediate assistance.

My reply was:

Thank you for further details of the leak test procedure.

Whilst I appreciate some careful thought has gone into this revised procedure, I remain sceptical as to its efficacy. Given owners’ experience with the S1 recall, only when owners brim their tanks can there be complete confidence of no leaking fuel.

You state, “The requirement is to refill the fuel tank with any fuel that was drained prior to repair…”. Can I therefore advise owners to brim their tanks prior to taking their cars for this recall?

To which the Mazda UK response was:

In relation to going to the dealership with a full tank, unfortunately this would not be recommended and the owner will most likely be turned away. With a full tank the vehicle cannot be worked on for two reasons; The fuel tank becomes too heavy to drop from the vehicle and also the equipment used to catch any fuel is not enough to hold a full tank. As before, it is recommended the vehicle is taken with around or under ¼ tank for the above reasons.