Dealer Service costs and General Information.

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I am Spartacus!
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Just had the 3rd year service......

Post by I am Spartacus! » Sun Oct 21, 2007 6:28 pm

cost £130 :lol: :lol:

Took an hour in all to get everything done :) only difficult part was trying to a grip of those spark plugs :lol: :lol:

Can't believe mazda charge around £350 for this :shock: :shock:

Cehcked her out while I was under there as well and she is in fab condition :) Really pleased with her!!!!! :D

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Post by Nice But » Sun Oct 21, 2007 8:12 pm

Nice one J

If I hadn't had mine from new I would be chucking the spanners at it myself :lol:

It's not just Mazda dealers though........ they are all robbing batsards for an easy job.

Looking forward to mine being outof warranty so I can fix it myself....... 22 months to go.... :roll:

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Post by rx8al » Sun Oct 21, 2007 8:44 pm

WHAT!

I need mine done, and was quoted 450 from mazda in bookham =(

Help please?
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Post by DogsnutsEA » Mon Oct 22, 2007 9:20 am

£450 :shock: I need to see them soon so will pop in and have a word and see how much it will cost myself... Don't need mine doing for another year yet but will see if they give me a different price.

J, don't suppose you want to start doing all our 8s for £130 do ya?? :lol:

Has anyone used their own sparks and other own preference parts (other then oil) for their servicing?
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Post by I am Spartacus! » Mon Oct 22, 2007 1:11 pm

Hmmmmmm 'Spartacus Mazda'

:lol: :lol:

Like I say though, for parts it came to £130 (might be a little over that....but not much! might be £131 :lol: ) and I don't know how they can charge £300 for an hours work :shock: This was my first time changing the sparks on the 8 and they took half hour :? (this was at the same time as chatting with the Moomin :lol: )

With the proper tools I don't see why it could not be completed within half an hour personally :)

Ibought the plugs from mazdarotaryparts, not really sure on what other plugs would work but did not want to take the risk of fitting something wrong :)

I know that HKS/Blitz do their 'own' sparkplugs but these are simply rebranded Denso's :( (and cost a little more for the name!)


Be nice if we could find some alternative plugs and put up a 'cheaper alternative service parts' thread. I did check the american forums but they don't seem to have found any different plugs yet, although people were trying the rx7 plugs.

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Post by ChrisJ » Tue Oct 23, 2007 6:02 pm

Just had the 3rd service and MOT done. £158 all in!

Supplied my own sparkplugs (£90 from www.sparkplugs.co.uk) and 5 litres of Oilman's finest (£25). I also have a K&N air filter so this wasn't required either.

So total cost £273 for service and MOT, not bad at all.

Also had the sump replaced under warranty and used the last remaining week of my warranty to get the catch on the centre console lid fixed.
It's a Tit Grey HP with some extra bits.

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Post by thebuttman » Tue Oct 23, 2007 11:13 pm

Had the 2nd service done at Littlwick Green Mazda near Maidenhead.

Parts/Materials

Brake Cleaner 1.99
Sreen wash 1.49
Engine Flush 10.50
Consumables charge 4.95
envirnmnt charge 1.79
Oil Filter 6.35
Sump plug washer 0.41
Oil 27.83
Brake fluid 6.12

2 year Service £118.50

TOTAL £211

I don't think many of you have mentioned an engine flush or brake cleaner (pads?) as part of your service. Dunno if it is essential part of the service or something to bung onto the final cost.

They also did a PCM upgrade and sorted a seriously annoying rattle I had from the steering wheel airbag cover under warranty. Rex had a wash and was driven round to me while I waited in the car showroom.

I am very happy with these guys. They are also a Honda dealer so I was given a Civic for the day. :)

For any one living around Maidenhead/Reading and Bracknell consider this garage rather than Slough or Basingstoke.

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Post by The G Man » Tue Oct 23, 2007 11:32 pm

Engine flush is a no no! Check the service manual, very clear on that. What did they use? Is it a franchised dealer? Drop a note to Mazda customer services :wink:
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Post by slidey » Fri Oct 26, 2007 4:51 pm

Why in hells name would they use flushing oil on it's second service? it's fine for normal piston engine cars but not a rotory, they'll be half the stuff left inside the engine and coolers, flushing oil is not designed to stay inside your motor. I would as G man surgests contact MAZDA over this. It makes you wonder if they put the right oil in to.....

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Post by thebuttman » Sat Oct 27, 2007 2:10 pm

:shock: OMG - I have just phoned the dealer - they close early on a saturday but a guy did say that the engine flush item may have "inadvertently" found its way on to the invoice. I rather that than some nasty stuff circulating and chewing the engine up.

They will get back to me on monday, either way I feel a letter coming on just to let them know that I know, that this dealer may have contributed to premature engine wear - and thus I can claim from them.

Oh yes, they are a Mazda dealer also!!

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Post by Critters » Mon Oct 29, 2007 4:07 pm

I have been quoted over the phone for just over £400 for the 37.5k service, seems a little high?
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Post by Critters » Mon Oct 29, 2007 5:23 pm

That was TW Whites (as they had good reviews from other members), I just phoned RoTechnics for a quote and they said £328 which is over £100 less!

They also said the price had just changed, but didn't say what it changed from.
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Corrosion

Post by gingernut » Thu Nov 01, 2007 1:24 pm

Just heard back from TW White & son about a bloom of corrosion/ fault in paint, they were helpful when i took the car back ( after 4 days of ownership), but i hadn't heard from them for about 10 days so called them.

Sorry was the first responce but i've now found out they will not be repainting the door ........... but supplying a brand new one!!!!!!, which is why they didn't call they were waiting for it to come in before ringing me.

This is great news and i will also be getting a lone car for the 3 days it will take to paint and fit.

p.s is it normal to get 150 miles to a tank :shock: ( it was the first full tank and i have been "enjoying" the car with some "spirited" driving.

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Post by Critters » Thu Nov 01, 2007 1:30 pm

Should be getting 200+ even if you drive it hard, maybe that low if you just do very short journeys and nothing over say 5 miles at a time. Only time I ever went south of 180 on a tank was on a track day.

Are you using regular unleaded (not super unleaded)
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Post by JWatts » Thu Nov 01, 2007 10:23 pm

Well my car is booked in for it's 4th service and Mazda quote £260+ parts.
Can anyone tell me why it is so much more than the 2nd service when it is identical!?

It's quite steep for an oil & filter change and brake fluid replacement!
High Power Titanium....with lots of toys gone, but not forgotten and being looked after here :-)

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Post by Critters » Thu Nov 01, 2007 10:39 pm

Details as to what is done at each service interval can be found in the back of the owners manual.
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Post by Nightmage82 » Wed Nov 28, 2007 11:51 am

steveo wrote:I am a very happy man, my search is over, I have finally found a decent dealer in the London area, one which I would like to recommend.

[snip]

naymills mazda in greenford,

[snip]

I can not recommend the dealership highly enough, not only was the service good (made me feel like a top customer) but the cost was fair-almost half the potters bar price but the quality of mechanics make me feel like I am not handing my car over to a bunch of monkeys.
Moderator: quoting trimmed

Haven't read the whole thread (sorry) but together with this post, I think I'll take my car down there for its service which is due any day now.

I bought my car from Hughes Mazda in slough. Had a bad experience and don't want to go back. Problems stretched from them damaging the car, to wheel nuts falling off and them losing my documents etc... Fingers crossed for Naymills!

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Post by Kess » Wed Nov 28, 2007 6:21 pm

JWatts wrote:Well my car is booked in for it's 4th service and Mazda quote £260+ parts.
Can anyone tell me why it is so much more than the 2nd service when it is identical!?
That does seem excessive. I had my 4th service done only yesterday and it was £140 + parts + VAT.
Perhaps they quoted you the 3rd service by mistake?

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Post by JWatts » Wed Nov 28, 2007 7:20 pm

Well including the fitting of brake pads that I provided (1 hr labour) and renewing Mazda Assist for £10 it came to £274.
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Post by Kess » Wed Nov 28, 2007 7:27 pm

Ah, that's not such a bad price then. I was fortunate not to need any work done beyond the standard oil/fluid change, but my grand total (including £50 for MOT) still came to £283.

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Post by Lucky7 » Wed Nov 28, 2007 10:15 pm

4th service & MoT due in a couple of weeks. Working in Reading nowadays.
I might give Littlewick Green Mazda a try, but from a recent post..was it established that they were or were not using engine flush? That worries me a bit.
Got a quote from Rotechniks (independent Rotary specialist) of £219 including the MOT, VAT and courtesy car. My car is out of warranty now so not too bothered about using dealers.
Anyone know if Mazda are still doing the £10 Mazda Assist offer if you get the car serviced at a Mazda Dealer?
53 Titanium 230, strakes, leather, hole in roof.

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Post by JWatts » Thu Nov 29, 2007 12:36 pm

Yes /\ see above.
Although I think that it is meant to be £15 now!
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Post by denbob » Thu Nov 29, 2007 2:21 pm

I have had my car in at the dealers overnight... they have spent 3.5 hours looking at it and cant tell me whats wrong. 3.5 hrs at £70approx. They cant tell me why its low on power, but think it may be something to do with airflow......

The cars not long out of warranty (a month i think) as i dont want them spedning more and more hours and my bill keeps going up.... any advice?

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Post by Nightmage82 » Sun Dec 09, 2007 2:51 pm

I took my car to Naymills Mazda (greenford/southall - London) and am happy I did.

Much nicer dealer experience than before and the car looks like it has come back faster, and sounds even better (like it did when new!) :D :D :D

It was quite pricey, £485, although they did replace the pollen filter and brake fluid which added an extra £60 on. But I'm just glad my car is ok. This was the third service before anyone asks...

To sum up:
Good points: fast, good job, friendly, kept me informed well, no problems (touch wood).
Bad points: valet service was crap (car was cleaned slightly but it was clear someone only used one of those guns and didnt spend time cleaning the actual dirt off the car with a sponge. the carpets were also vacuumed lightly but still dirty), had to wait a bit of time (40 mins or so) after arriving before actually picking up the car, and the glovebox was unlocked when I picked up the car even though i had locked it when dropping it off. however nothing was stolen, so maybe it's just a faulty lock??

Overall: Highly recommended! :D
paul
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3 years between posts

Post by KEF » Tue Dec 11, 2007 1:42 pm

not sure if there's anyone who will still remember me from the preorder days - but as a bit of background i was the fist member to recieve their car way back in september 03.

while it's been great fun I'm now becoming slowly sickened by servicing.

For the second year running I'd had to replace the drop links - this on a car that does less than 5000 miles a year. (last years service took them a month cause they couldn't get the parts - long time to be without a car, even with my mileage)

Brake squeak - given up trying to get this fixed

Chair Sqeaks - given up trying to get this fixed.

So this time what does it need:

oh yeah - new drop links
disks and pads all round
wipers
normal 4 year service
mot
Starting recall

now as I was going on holiday the week after I delayed the brakes till this week. So part 1 of the service costs me about 400 quid.

Only thing is when i picked it up it wouldn't turn over properly. Grinds away and eventually starts - being that it was last thing at night i took it home nonetheless (stupid I know, but it was only sales staff left at that time of night).

Now three weeks later they tell me that the starter motor needs replaced - 460 quid please (plus the brakes of course), damned odd coincidence that the starter motor fails in their care while it's suppsed to get a recall for starting problems.

so this month (also including for it's 1st set of tyres) I'm close to 2 grand out of pocket - nice at this time of year.

4 years at this dealer -
sent me off without road tax disk.
screwed up the finance.
can't fix persistant problems.
never cleaned it let alone valeted it (usually bogging and covered in in bird sh!t from their yard)

maybe i'm just fed up today - but i think i'll sell it in the new year - buy a bike or something.
---KEF---

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