Lowering Springs don't sit right

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Re: Lowering Springs don't sit right

Post by 13Black » Wed May 17, 2017 10:45 pm

Are you saying that Time Attack and giving us free info isn't your real job then Pete? :|

Yeah I live in Leicestershire but every now and then I stay in Bermondsey during weekends. I pass a black RX-8 on the way to/from the tube station too :D they haven't replied to the card I slotted in their door though :(

But as above, very kind offer from Pete there.
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Re: Lowering Springs don't sit right

Post by wgimenes » Wed May 17, 2017 10:47 pm

13Black wrote:I stay in Bermondsey during weekends
We are doing the beer mile this Saturday. About 12 of us. Join in?

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Re: Lowering Springs don't sit right

Post by 13Black » Wed May 17, 2017 10:48 pm

I'm in Sheffield -this- weekend however :( thank you for the invite though.
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Re: Lowering Springs don't sit right

Post by ChrisHolmes » Thu May 18, 2017 8:45 am

EarlGrey wrote:First pic is rear shock, second is front

Pretty sure they have been put on the wrong way around- the springs on the rear shocks were actually sliding up and down when off the car. Wish I'd thought a bit more about that before they were fitted. Could have saved some labour.
Will I be able to re-use the springs?
Are those springs sitting correctly on the Spring seats? The "specialist" should have spotted these problems and as paid professionals are liable for any costs in returning your car to a roadworthy condition. No way can they justify charging you to remove these and refit your original shocks. They should have checked the suitability / quality of the parts before fitting them.
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Re: Lowering Springs don't sit right

Post by ChrisHolmes » Thu May 18, 2017 4:26 pm

bumped due to question regarding the spring seat
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Re: Lowering Springs don't sit right

Post by PeteH » Thu May 18, 2017 4:41 pm

They may not be. But all will become clear when we pull them off next week. :thumleft:
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Re: Lowering Springs don't sit right

Post by EarlGrey » Thu May 18, 2017 5:22 pm

Yeah I really couldn't tell u that chaps. Changing the suspension was a bit beyond abilities hence taking it in. I've had the bumper off a few times and changed the drivers side wing but that's about it.

And thanks again Pete!
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Re: Lowering Springs don't sit right

Post by ChrisHolmes » Thu May 18, 2017 6:36 pm

PeteH wrote:They may not be. But all will become clear when we pull them off next week. :thumleft:
Fingers crossed that I have interpreted the image incorrectly!
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Re: Lowering Springs don't sit right

Post by EarlGrey » Thu May 18, 2017 6:47 pm

So the specialist who did the work came back to me saying that it would be another 3 hours labour to get the springs done properly :shock:
I love the guys at LC Rotary but feel very let down by this experience.

I'm looking forward to meeting Pete and hearing about his time attack RX8 though!
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Re: Lowering Springs don't sit right

Post by wgimenes » Thu May 18, 2017 7:13 pm

Can I watch? Make tea?

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Re: Lowering Springs don't sit right

Post by ChrisHolmes » Thu May 18, 2017 7:43 pm

EarlGrey wrote:So the specialist who did the work came back to me saying that it would be another 3 hours labour to get the springs done properly :shock:
I love the guys at LC Rotary but feel very let down by this experience.

I'm looking forward to meeting Pete and hearing about his time attack RX8 though!
How can they justify charging you for rectifying something they did wrong in the first instance? The onus is on the person fitting parts to ensure they are suitable for use and fitted correctly. Not a very customer friendly response to the problem they have created. If you paid by card you could always dispute the payment.
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Re: Lowering Springs don't sit right

Post by Rotary Potato » Thu May 18, 2017 7:50 pm

I do see the garage's side of things.

If you supply your own second hand parts & say "fit these", how far should the garage go to ensure all is good?

This case to me feels like a grey area, the garage could have noticed they were wrong (and if they were supplying & fitting, 100% should have), however I don't feel its entirely their fault.

A goodwill gesture from them (50% off rectification charge for example) would have gone a long way from a customer service point of view - but I don't see any obligation for them to.

P.S. this is assuming that the contract was to "fit these" and not "check these are ok & then fit them". Obviously if it's the latter then the garage should put right free of charge.
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Re: Lowering Springs don't sit right

Post by EarlGrey » Thu May 18, 2017 8:25 pm

As I say, I am not putting ANY blame on them as I booked in to have the parts fitted. One of the guys did spot that the rear spring was loose in its shock but was told it's normal by the boss. I was on site throughout the day 10.45 til 3 (did have a few other parts fitted). If I had been told that the springs were incorrectly fitted I would happily have paid for the extra labour to have it have it corrected then. I'm really surprised this got past them.
I am very lucky that Pete offered to do the swap for me though as I would have been stuck with this till next month as I spent my budget yesterday.

I've also got a new exedy clutch that I was planning to bring to them to fit next month :-k
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Re: Lowering Springs don't sit right

Post by EarlGrey » Thu May 18, 2017 9:24 pm

Wagner- you are most welcome at my place :thumleft:
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Re: Lowering Springs don't sit right

Post by wgimenes » Thu May 18, 2017 9:30 pm

I'll see if Pete doesn't mind.

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Re: Lowering Springs don't sit right

Post by PeteH » Thu May 18, 2017 9:37 pm

Well, I'm a coffee drinker. If that's OK then you'll be most welcome. :thumleft:
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Re: Lowering Springs don't sit right

Post by 13Black » Thu May 18, 2017 11:53 pm

Hmm it's an odd one and I know what you're saying Huw.

I make a point on my invoices if customers supply any of their own parts so if a problem develops with a part that they've supplied that wouldn't be detectable at the time of fitting, then unfortunately that's the customer's problem/expense. Or if someone books themselves in for x, y and z to be fitted and there's a problem with what they drop off, then I can't be expected to just have the day off without being paid for something that wouldn't have been a problem had I had more control over the job.
If I mess up and get the wrong part though (which has happened for whatever reasons) then I try and put it right at the least cost and inconvenience to the customer with offers of sorting it at their home sometimes to save them the journey/time away.

With this situation, I mean it's LC so they know what they're doing, but evidence of the problem was found and incorrectly brushed aside by the sound of things, which does make things a little complicated.
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Re: Lowering Springs don't sit right

Post by LC Rotary » Fri May 19, 2017 2:14 pm

the 3 hours labour was a quote to fit new springs
however after see this I am more than happy to change the springs free of charge.
we should have seen they where not right and I'm more than happy to sort the problem.
please bear in mind we did not supply the part they where all second hand.
many thanks Lewis
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Re: Lowering Springs don't sit right

Post by PeteH » Fri May 19, 2017 2:26 pm

Great stuff, cheers Lewis. :thumleft: I think the reason this attracted so much comment was because we all know you run a great shop, and I think you are universally trusted. I don't think anyone will be surprised to see you make this offer =D> .

I'll pm the OP.
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Re: Lowering Springs don't sit right

Post by 13Black » Fri May 19, 2017 2:59 pm

=D>
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Re: Lowering Springs don't sit right

Post by EarlGrey » Fri May 19, 2017 3:58 pm

Thank you ever so much Lewis! I really appreciate the offer and will of course take you up on it. You know I absolutely love the team at LC Rotary and this show of customer service has just reaffirmed my loyalty to such a professional well reputed Rotary specialist.
I thank you sir! :thumleft:
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Re: Lowering Springs don't sit right

Post by wgimenes » Fri May 19, 2017 4:04 pm

Great gesture there, Lewis.

I'm sure that this will mean more business in the long run by your show of understanding and dipping in your own pocket to make a customer happy.

*doffs cap*

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Re: Lowering Springs don't sit right

Post by ChrisHolmes » Fri May 19, 2017 4:05 pm

Good man Lewis for your ultimate stance on this matter.
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Re: Lowering Springs don't sit right

Post by EarlGrey » Fri May 19, 2017 4:09 pm

Thanks again for the offer PeteH! I hope I get to meet you at one of the meets.
And I guess your coffee making skills will have to be put to the test on another occasion Wagner- though I haven't forgotten about that whisky tasting evening you spoke about!
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Re: Lowering Springs don't sit right

Post by wgimenes » Fri May 19, 2017 4:56 pm

Well, well, well. The offer still stands, if you can make any weekday to SoHo.

Just let me know.

Pete, you are missing an opportunity to have great tasting Brazilian coffee served to you ;-)

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