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JDM Castle Combe Rebooking options
Posted: Mon Jul 27, 2020 2:35 pm
by GreySilver Beast
Brian and James, have you heard anything from Castle Combe about a requested Refund
Events Team
Re: JDM Castle Combe Rebooking options
Posted: Mon Jul 27, 2020 4:54 pm
by qwakers
nope, not a word
Re: JDM Castle Combe Rebooking options
Posted: Tue Jul 28, 2020 2:49 am
by Shagrington
Likewise, zilch

Re: JDM Castle Combe Rebooking options
Posted: Tue Jul 28, 2020 2:55 am
by GreySilver Beast
Will be contacting them shortly Brian and James
Events Team
Re: JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 2:55 pm
by qwakers
i assumed you leaned on them as i received a refund today, minus the booking fee which they are refusing to refund.
Re: JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 3:10 pm
by GreySilver Beast
I sent my message direct to Maria who we deal with for our event stands etc....
I too have a Refund of £17.50 but it is a bit annoying that they have kept the other £2.49
Events Team
Re: JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 5:22 pm
by qwakers
i argued it, their response was akin to screw you.....
JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 7:34 pm
by GreySilver Beast
Will be giving Maria a call sometime tomorrow to find out what happened to the £2.49
Events Team
Re: JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 7:41 pm
by Conan
They possibly use a third party ticket agency and that is their fee.
I'm not making exuses for them though
Re: JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 7:46 pm
by qwakers
castle combe email wrote:
Hi James
We do not refund the booking fee which is stated in our Terms and Conditions which you would of accepted to place your order.
Unfortuantly it is not a postage fee it is a booking fee which is non-refundable and pays for the payment transaction fees and admin processing.
Kind regards,
Castle Combe Circuit
Chippenham, Wiltshire, SN14 7EY
Re: JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 7:49 pm
by nightfire10
Sounds like a cop out they cancelled it so all money paid should be returned, bit naughty
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Re: JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 8:58 pm
by ChrisHolmes
GreySilver Beast wrote: ↑Wed Jul 29, 2020 7:34 pm
Will be giving Maria a call sometime tomorrow to find out what happened to the £2.49
Events Team
I emailed Maria earlier expressing our members feelings regarding being stung for the booking fee.
Re: JDM Castle Combe Rebooking options
Posted: Wed Jul 29, 2020 11:48 pm
by Shagrington
I got an email saying they can't do the refund through PayPal as it is past the 60 day limit for that so they need my card number. I was going to phone them tomorrow rather than email that, but maybe I'll hold on for news on whether they have a rethink on the booking fee first (thanks for chasing them up).
Re: JDM Castle Combe Rebooking options
Posted: Fri Jul 31, 2020 4:32 pm
by Shagrington
I phoned my card details through, I didn't bother asking/arguing about whether the booking fee would be returned as I hate talking on phones.
JDM Castle Combe Rebooking options
Posted: Fri Jul 31, 2020 8:08 pm
by GreySilver Beast
Chris and I have heard from Maria over the Booking Fee, but sorry to say they still not budging
Events Team