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JDM Castle Combe Rebooking options

Posted: Mon Jul 27, 2020 2:35 pm
by GreySilver Beast
Brian and James, have you heard anything from Castle Combe about a requested Refund :?:

Events Team

Re: JDM Castle Combe Rebooking options

Posted: Mon Jul 27, 2020 4:54 pm
by qwakers
nope, not a word

Re: JDM Castle Combe Rebooking options

Posted: Tue Jul 28, 2020 2:49 am
by Shagrington
Likewise, zilch :evil:

Re: JDM Castle Combe Rebooking options

Posted: Tue Jul 28, 2020 2:55 am
by GreySilver Beast
Will be contacting them shortly Brian and James :thumleft:

Events Team



Re: JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 2:55 pm
by qwakers
i assumed you leaned on them as i received a refund today, minus the booking fee which they are refusing to refund.

Re: JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 3:10 pm
by GreySilver Beast
I sent my message direct to Maria who we deal with for our event stands etc.... :thumleft:

I too have a Refund of £17.50 but it is a bit annoying that they have kept the other £2.49 :(


Events Team



Re: JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 5:22 pm
by qwakers
i argued it, their response was akin to screw you.....

JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 7:34 pm
by GreySilver Beast
Will be giving Maria a call sometime tomorrow to find out what happened to the £2.49 :!: :!:

Events Team

Re: JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 7:41 pm
by Conan
They possibly use a third party ticket agency and that is their fee.
I'm not making exuses for them though

Re: JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 7:46 pm
by qwakers
castle combe email wrote: Hi James

We do not refund the booking fee which is stated in our Terms and Conditions which you would of accepted to place your order.

Unfortuantly it is not a postage fee it is a booking fee which is non-refundable and pays for the payment transaction fees and admin processing.

Kind regards,

Castle Combe Circuit
Chippenham, Wiltshire, SN14 7EY

Re: JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 7:49 pm
by nightfire10
Sounds like a cop out they cancelled it so all money paid should be returned, bit naughty

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Re: JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 8:58 pm
by ChrisHolmes
GreySilver Beast wrote:
Wed Jul 29, 2020 7:34 pm
Will be giving Maria a call sometime tomorrow to find out what happened to the £2.49 :!: :!:

Events Team
I emailed Maria earlier expressing our members feelings regarding being stung for the booking fee.

Re: JDM Castle Combe Rebooking options

Posted: Wed Jul 29, 2020 11:48 pm
by Shagrington
I got an email saying they can't do the refund through PayPal as it is past the 60 day limit for that so they need my card number. I was going to phone them tomorrow rather than email that, but maybe I'll hold on for news on whether they have a rethink on the booking fee first (thanks for chasing them up).

Re: JDM Castle Combe Rebooking options

Posted: Fri Jul 31, 2020 4:32 pm
by Shagrington
I phoned my card details through, I didn't bother asking/arguing about whether the booking fee would be returned as I hate talking on phones.

JDM Castle Combe Rebooking options

Posted: Fri Jul 31, 2020 8:08 pm
by GreySilver Beast
Chris and I have heard from Maria over the Booking Fee, but sorry to say they still not budging :(

Events Team

Re: JDM Castle Combe Rebooking options

Posted: Sun Aug 02, 2020 12:06 pm
by GreySilver Beast
In due course Chris will draw up a New 2021 JDM topic with those who have confirmed for next years Event :thumleft:

This topic now Locked :arrow: :arrow: :arrow: :arrow:


Events Team